The cancellation and refund process for purchases made through Tarabyaji.
Effective 17 August 2026
This policy explains the cancellation and refund process for purchases made through Tarabyaji.
1Order Cancellation by Customer
You may request cancellation of an order before the order has been dispatched.
Cancellation requests should be sent to support@tarabyaji.com or to +91 90742 41809 on phone or WhatsApp. Please provide your order number and registered mobile number.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.
2Cancellation by Tarabyaji
Tarabyaji may cancel an order in circumstances including:
Product being unavailable.
Incorrect product or pricing information.
Payment failure.
Suspected fraudulent or unauthorised transaction.
Incorrect or incomplete customer information.
Delivery being unavailable to the provided address.
Circumstances beyond our reasonable control.
If we cancel a prepaid order, the applicable refund will be processed through the original payment method or another appropriate method.
3Refund for Cancelled Prepaid Orders
Where an eligible prepaid order is cancelled before dispatch, the applicable refund will generally be initiated after cancellation is confirmed.
The actual time for the amount to reach your bank, card, or account may depend on the payment gateway and financial institution.
4Cash on Delivery Orders
For COD orders cancelled before dispatch, no payment refund is normally required because payment has not yet been collected.
Repeated cancellations or refusal of COD deliveries may result in restrictions on future COD orders.
5Orders Already Dispatched
Once an order has been handed over to the courier, cancellation may not be possible.
If you no longer wish to receive the order, please contact Tarabyaji. Depending on the circumstances, you may be required to accept delivery and initiate a return in accordance with our Returns, Exchange & Refund Policy.
6Failed Delivery
If an order cannot be delivered because of:
Incorrect address
Incomplete address
Incorrect phone number
Customer being unavailable
Repeated refusal to accept delivery
Failure to respond to courier attempts
Tarabyaji may treat the order as a failed delivery.
For prepaid orders, any refund will be subject to applicable shipping, return-to-origin, or other charges where permitted and communicated under the applicable order terms.
7Refund for Returned Products
Refunds for eligible returned products will be processed after the returned product is received and inspected.
Once a refund is approved, Tarabyaji will initiate the refund within a reasonable processing period.
The final credit time may vary depending on:
Payment gateway
Bank
Card issuer
UPI provider
Other financial institution
9Non-Refundable Charges
Where applicable and legally permitted, certain charges such as shipping charges, COD charges, or other clearly disclosed service charges may not be refundable.
10Duplicate or Failed Payment
If your account is debited more than once for the same order, or a payment is deducted but the order is not successfully created, please contact us with the transaction details.
We will verify the transaction and process the appropriate resolution.